Courses
NON CO-OP
CO-OP
Level 1
Course details
College Reading & Writing Skills
COMM1085
Software Applications I
COMP1006
Conestoga 101
CON0101
Local Tourism Destinations
HOSP1530
Attraction & Festival Management
HOSP2200
Hospitality Certifications: SmartServe & Food Handlers
OHS1390
World Destinations I
TRAV1110
Travel and Tour Planning I
TRAV1120
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options
Level 2
Course details
Meetings & Conferences
HOSP1430
Beyond Traditional Tourism
HOSP1460
Costing for Hospitality and Tourism Operations
HOSP1505
Destination Management
TRAV1130
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options
Electives: Program Option
Student must pass 1 Course(s), selected in the Student Portal from available course options
VIEW PROGRAM OPTION ELECTIVES
Please note that all courses may not be offered in all semesters. Go to your student portal for full timetabling details under "My Courses".
Customer Service Excellence
HOSP1125
Hospitality and Tourism Study Abroad I
HOSP1520
Level 3
Course details
Business Applications for Hospitality
COMP2025
Hotel Services and Front Office Management
HOSP1050
Event Planning and Catering
HOSP2160
Travel and Tour Planning II
HOSP2270
Tourism Sales and Presentation Skills
HOSP2280
Marketing for Hospitality
MKT2125
World Destinations II
TRAV2000
Level 4
Course details
Hospitality Accounting
ACCT2050
Risk & Security Management
HOSP2180
E-Commerce & Tourism
MKT2160
Travel and Tourism Reservation Applications
TRAV2010
Electives: General Education
Student must pass 1 Course(s), selected in the Student Portal from available course options
Electives: Program Option
Student must pass 1 Course(s), selected in the Student Portal from available course options
VIEW PROGRAM OPTION ELECTIVES
Please note that all courses may not be offered in all semesters. Go to your student portal for full timetabling details under "My Courses".
Hospitality and Tourism Study Abroad II
HOSP2060
Managing People in the Hospitality Industry
HRM2055
Program outcomes
Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability
Organize new tourism products for clients based on an analysis of local and international destinations to establish connections with industry leaders.
Examine economic, political, social, global and intercultural factors that influence the management of travel services, marketing strategies, customer retention and sales programs.
Show less