Conestoga College is a public college located in Kitchener, Ontario, Canada. It offers more than 200 programs in various fields such as Engineering, Business, Health Sciences, Information Technology, Media and Design, and Community Services.

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As health systems and services evolve to meet the changing needs of the Canadian population, health care providers are called upon to demonstrate knowledge, creativity, leadership acumen, and diverse management skills. Conestoga’s Health Care Administration and Service Management program is a two-year Ontario College Graduate Certificate program that gives you, as an experienced health care professional, the opportunity to build strong organizational leadership and management skills while familiarizing you with the Canadian health care system. In this highly engaging and interactive program, you will participate in classes in-person and online. This program is taught at four of Conestoga’s campuses: Kitchener - Doon, Brantford, Kitchener - Downtown and Waterloo. Over four semesters of classes, you will analyze and apply leadership theories and develop key management skills in areas such as communication, finance, human resources, and operations. Throughout the program, you will practice and enhance your use of professional strategies such as critical thinking, evidence-based decision-making, quality improvement methodologies, creativity, self-awareness, and initiative. Guided by experienced faculty with diverse healthcare expertise, you will examine real-world scenarios, engage in discussions, participate in teamwork exercises, and develop professional skills, setting you up for success in future leadership roles. Show less

Courses
Level 1
Course details
Communications for Effective Health Care Administration
COMM8131

Professional Writing for Health Care Administration & Management
COMM8490

Conestoga 101
CON0101

Health and Social Service Systems in Canada
HEAL8131

Project Leadership in Health Care
HEAL8141

Management and Leadership Essentials
MGMT8761

Level 2
Course details
Health Information Management Fundamentals
HIM8011

Human Resources Management in Health Care
HRM8440

Engaging Collaboration in Health Care Management
MGMT8165

Health Care Operations Management
OPER8091

Quality, Strategy and Value Creation Fundamentals
QUAL8175

Level 3
Course details
Strategic Communications for the Health Care Professional
COMM8141

Entrepreneurship in Health Care
ENTR8260

Financial Practices for Health Care Organizations
FIN8231

Law and Health Care Administration
HEAL8171

Current Issues in Health Care Administration and Service Management
HEAL8181

Level 4
Course details
Career Management
CDEV8132

Ethics for Health Care Managers
ETHS8001

Health Care Policy
HEAL8151

Employee and Labour Relations
MGMT8571

Administration and Service Management Capstone
MGMT8591

Program outcomes
Create accurate and effective managerial communications for targeted audiences that meet organizational objectives.
Assess various factors that impact Canadian and Ontario health care systems to effectively lead the delivery of health care services.
Critically examine ethics, values, and professional behaviour to inform personal leadership style and choices that incorporate concepts of equity, diversity and inclusion.
Analyze health care organization operations in order to advise on continuous improvement and problem solving.
Integrate data, critical thinking, and effective decision-making skills to support strategic and operational goals.
Evaluate and employ human resources, organizational culture and change management strategies to effectively lead individuals and teams.
Apply principles of operational planning, project management, and quality management to support health care operations.

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You will need to book the accommodation after you have been accepted.

You can choose to live on campus or off campus in private accommodation.

How to book:

• Make a booking online after you have been accepted (in this case please let us know your choice when you apply).
• Register when you arrive - its not possible to reserve a room before arriving. You can arrive a few days before and book it

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